SERVICE TO OUR PRINCIPALS & CUSTOMERS
All orders are processed efficiently through communication to our customers through the use of EDI and the internet. Timely deliveries are ensured through continuous contact with principals. We then promptly advise all customers of the outcome.
USE OF ACCOUNT ADMINISTRATORS
Through the use of account administrators, we further strengthen our customer service. Accounts are assigned to one of our account administrators who are responsible for all phases of administrative duties for the account.
CONSISTENT RETAIL SUPPORT
Our experienced and extensive Retail Representatives are in the stores weekly throughout the East Coast to ensure accurate placement and pricing of our products. We utilize blitz teams for new item cut-ins, resets, and promotions based on the customer’s needs. In addition, we have created a database by customer for each item, which we analyze monthly for problems and opportunities at the retail level.
COMMITMENT TO EXCELLENCE
Consistent call frequency ensures the implementation of every aspect of our principals' sales and marketing plans. We determine the most effective promotional vehicles for each customer.
Our full-time professional sales team carries your brand into every store and combined with our merchandising teams can give you the surge coverage you need to launch a new item or support an integrated marketing team.
Our comprehensive approach to your business starts with retail representatives who take ownership of the stores they call on.